1. Scope & Acceptance

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our products and services including website development, software solutions, digital marketing, mobile apps, ERP and other online services ("Services"). By using our Services, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

• Personal & Business Information: name, email, phone, company name, designation, address.
• Account & Billing: invoices, payment method details (processed via secure payment gateways), GSTIN and tax information.
• Technical & Usage: IP address, device/browser type, pages visited, access times, cookies, crash logs, analytics events.
• Content/Data Provided by You: text, images, files, credentials and configuration details required to deliver the project.
• Third party Data: information received from marketing platforms, social media, or integrations you authorize (e.g., Google, Meta APIs).

3. How We Use Information

We use information to: (a) provide, operate and improve the Services; (b) communicate about projects, support and updates; (c) configure hosting, domains, integrations and deployments; (d) personalize experiences and measure performance; (e) process payments and prevent fraud; and (f) comply with legal obligations and enforce agreements. Marketing communications are sent only with consent and you may opt out at any time.

4. Legal Bases (for international users)

Where applicable (e.g., GDPR), we rely on one or more legal bases: consent, contract performance, legal obligation, and legitimate interests such as product improvement and network security (balanced against your rights).

5. Sharing & Disclosures

We do not sell personal data. We may share limited information with: (i) trusted vendors and processors (hosting, cloud, email/SMS providers, payment gateways, analytics, customer support tools); (ii) professional advisers; (iii) authorities when required by law or to protect rights; and (iv) a successor entity in a merger, acquisition or reorganization. Vendors are bound by confidentiality and data processing terms.

6. Data Security

We implement technical and organizational safeguards including access controls, encryption in transit (HTTPS), role■based permissions and regular backups. No method of transmission or storage is 100% secure, therefore risk cannot be eliminated entirely.

7. Data Retention

We retain information for as long as needed to provide the Services, comply with legal/regulatory obligations, resolve disputes, and enforce agreements. Where possible we anonymize or aggregate data for analytics after the retention period.

8. Cookies & Tracking

Our websites and apps may use cookies and similar technologies for authentication, preferences, analytics and advertising. You can control cookies via browser settings; disabling certain cookies may affect functionality.

9. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability, or object to processing. You may withdraw consent and opt out of marketing at any time by contacting us at info@gooaskdigital.com.

10. International Transfers

We may process data on servers or with vendors located outside your state/country. Where required, we use appropriate safeguards (such as contractual clauses) to protect your information.

11. Children's Privacy

Our Services are intended for business use and not directed to children under 18. We do not knowingly collect personal data from children; if you believe a child has provided us data, contact us to delete it.

12. Third party Links & Integrations

Our Services may include links or integrations with third■party sites and platforms. Their privacy practices are governed by their own policies; we are not responsible for their content or handling of data.

13. Changes to this Policy

We may update this Policy from time to time. Material changes will be highlighted on our website or notified via email. Continued use of the Services after an update constitutes acceptance of the revised Policy.

14. Contact & Grievance Redressal

If you have questions, requests, or complaints, please contact:

Data Protection / Grievance Officer
Gooask Digital Pvt. Ltd.
Gangail Road, Melarmath, Agartala, West Tripura, Tripura, 799001
Email: info@gooaskdigital.com | Phone: +91 9090905047
This Policy is governed by the laws of India and disputes are subject to the exclusive jurisdiction of the courts at Agartala, Tripura.